Refunds & Returns

Thank you for shopping at Deardealshop.com. We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

This Refund & Return Policy explains how returns, exchanges, and refunds are handled for orders placed through https://www.deardealshop.com.

1. Company Information

Business Name: The Skylar Shop LLC
Address: 30 N Gould St #44626, Sheridan, WY 82801
Email: waytospikezone@gmail.com
Website: https://www.deardealshop.com

2. Return Window

We accept returns within 15 days from the date you receive your order.
To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition you received it

  • Include all original tags, packaging, and accessories

Items that do not meet these conditions may not qualify for a refund or exchange.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Clearance or final sale items

  • Gift cards or downloadable digital products

  • Personal care items (e.g., cosmetics, hygiene products)

  • Custom or personalized orders

4. Return Process

To initiate a return:

  1. Email us at waytospikezone@gmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions and a return address (if applicable).

  3. Once we receive and inspect your item, we’ll notify you of your refund status.

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

5. Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days after we receive your return.

  • You will receive an email confirmation once your refund has been issued.

  • Shipping fees are non-refundable, except in cases where we made an error.

If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.

6. Exchanges

We only replace items if they are defective, damaged, or sent in error.
If you need an exchange for the same product, email us at waytospikezone@gmail.com within 15 days of delivery.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 7 days of receiving your order.

  2. Include photos of the item and packaging.

  3. We will review the case and arrange a replacement or refund at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account or payment statement.

  2. Contact your credit card company or payment provider—it may take time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at waytospikezone@gmail.com.

9. Contact Us

For any questions or concerns about returns or refunds, please contact:

The Skylar Shop LLC
30 N Gould St #44626
Sheridan, WY 82801
📧 waytospikezone@gmail.com